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Creating Customer Value  Case Studies 

Customer Success 360  ●  Online Value  ●  Value Proposition

Customer Success 360 - PowerPoint download, pdf course, marketing, selling



Customer Care

Value Chain


Add More Value To Your Customer

Customer-focused Culture    Customer Feedback

Customer-focused TQM    EBPM

Customer Value Proposition >> Contextual

Customer Intimacy >> Coaching >> Tailoring

Make It Easy for Customers To Do Business with You

Sell Benefits    Selling Is Problem Solving

Service-Profit Chain    Market Segmentation

Master of Business Synergies (MBS)

Synergistic Innovations    Synergistic Partnerships

Synergistic Marketing and Selling

IT-powered Value Chain

Customer-focused Website

Customer Engagement >> Kore 10 Tips

CRM >> Benefits Implementation Tips    Virtual Integration

Retaining Customers

Loving Customer Relationships

Customer Satisfaction    Solving Customer Problems

Customer Service >> Cross-functional Differentiator

Customer Loyalty    Surprise Your Customers

Customers' Perspective of Quality

Coaching by Example

e-Coach Success Story >> 10 Success Lessons

Market Segmentation   Synergizing e-Coach and Cimcoin

Global Self-Education Online: Sales Statistics

Innoball  >>  Examples

Innompic Games >> Benefits >> Differentiated

CimJoy >> CimJoy Guiding Principles

Fun4Biz    Cimcoin    eRaritet   CimWay

Create Greater Developmental Value Online

Be Different

Customer Care    Customer Service    Feedback

Customer Partnership    Beta Testing

CVCI >> CVCI Guiding Principles

10 Lessons from Konosuke Matsuhita

Dell >> Customer Listening >> Segmentation >> EON

SHA    Lend Lease    ITW    Rich Dad Brand

Product Design by IDEO >> Trend Spotting Tips

Apple: Value Innovation >> Apple's Design Process

Succeeding Online

Charles Schwab    Amazon    P&G    OneShift

BlueSnap's GoGuides    CVCI e-Marketing Strategy