|
Contents
1. Smart LEADER
1.1.
Character and People
Skills
Character and Personality of Highly
Effective People
The Role of Your People Skills
The Tao of Influencing People
Understanding People's Perceptions: Map
is Not the Territory
Effective Listening
How To Make Effective Presentations
9 Principles of Effective Negotiating
Effective Coaching: Definition and the
Keys to Success
Executive Coaching: Key Benefits
Coaching Yourself
Six Fundamental Patterns of Cultural
Differences
Culture Dimension Scores for China,
Germany, Russia, and USA
The
Tao of Cultural Intelligence
1.2. Technology of Achievement
COCA Principle of Achievement
Be Different and Make a Difference
The Tao of Achievement
Self-Motivation
SMART Goals
Achieving Your Goals: 4 Attitudes x 4
Steps
Starting Change with Yourself
Creating Inevitable Success
Entrepreneurial Creativity: 4
Intertwined Pillars
The Tao of Entrepreneurial Creativity
Failure as a Stepping Stone to Success
Creative Problem Solving (CPS):
Reframing
1.3.
Leadership Skills
Differences Between What Managers and
Leaders Do
12 Major Causes of Failure In
Leadership
Above All, Leadership Is About...
12 Effective Leadership Roles
Leadership Lessons of Xenophon
Leadership Lessons of Lao Tzu
Best Practices:
Powells
Leadership Principles
Best Practices:
Welchs 4Es of
Leadership
12 Major Causes of Failure in
Leadership
Leadership Attributes: What Leaders
Are, Know, and Do
Leadership Schools: Correlation
Inspirational Leadership: 10 Roles
Values-based Leadership Principles-centered Leadership Situational Leadership
Creative Leadership
Leadership Challenge Model: 5 Exemplary
Roles
Entrepreneurial Leaders: Specific
Attributes
2.
Smart COMPANY
2.1. Balanced Business System
The Tree of Business
6Ws of Business Success
Rapidly Changing Global Scenario
High-Growth Business Development: 4
Stages
Focus Areas for a Firm's Success
Best Practices: Sam Walton's 10
Rules for Building a Successful Business
Lessons from Infosys' Narayana Murthy:
How To Build a Great Company
Corporate Vision
Balanced Business System
Inclusive Company
Innovation Strategies for Top-line and
Bottom Line Growth
Balancing Dynamic Organizational
Dichotomies
The Tao of Business Success
Business BLISS: Balance Leadership
Innovation Synergy Speed
The
Tao of Balanced Management
Management by Consciousness
Business Model: Connecting Internal
Inputs to Economic Outputs
Business Model: 1+6 Components
The Tao of Customer Value Creation
Customer Intimacy
Extended Enterprise
Core Competencies
Strategic Alliances
Virtual Integration
Business Architect
Business Architect: Cross-functional
Expertise Requirement
Systems Thinking
Cross-functional Excellence
2.2. Winning
Organization
9 Signs of a Loosing Organization
Corporate Capabilities
Shift from Industrial to
Knowledge-driven Enterprise
Innovation Drivers in Industrial and
Knowledge Enterprise
Managing Organizational Change: The
Wheel of Business Evolution
Shared Values
Best Practices:
Disney's Shared Values and Mission
Best Practices: GE Values Guide
Best Practices:
HP Values
Corporate Culture: Adaptive vs. Unadaptive Organization
Entrepreneurial Organization: 10 Steps to Develop Entrepreneurial
Staff
Strategies for Building a Growth Culture
Best Practices: Strategies for
Building a Flexible Culture at Dell Computers
Success Story: Leading
Organizational Transformation at GE
Success Story: GE Work-Out
Best Practices: Seven Steps to
Implement Work-Out
New
Company-Employee Partnership
Building Trust
The Tao of Employee Empowerment
Employee Satisfaction
Employee Motivation
Attitude Motivation
The Single Key To Team Success
Team Building: a Dream Team
Team Building: von Manstein Matrix
Harnessing the Power of Diversity
Creating Cross-functional Teams
Leveraging the Power of Critical Opposites: 10-step Strategy
Fast Company
Success Story:
Charles Schwab
Best Practices:
Charles Schwab's
Corporate Guiding Principles
Success Story:
Eliminating
Bureaucracy at ABB
Fast Company: Owning Your Competitive
Advantage
Intellectual Assets: Growing Role in
the Modern Economy
Best Practices: Knowledge
Management at British Petroleum (BP)
Best Practices:
4 Strategies for
Raising Corporate IQ at Microsoft
The Wheel of Knowledge Management
The Tao of Intellectual
Cross-Pollination
Create a Culture of Questioning
Coaching in the Workplace: Key Benefits
Selecting an Appropriate Coaching
Style
Three Types of Knowledge Organizations:
Learning, Teaching, Coaching
2.3.
Synergized Business
Processes
Business Process: Definition and
Characteristics
Best Practices:
Characteristics
of the Most Successful Companies
Process Management: Shift from Functional to Cross-functional Model
Benefits of Enterprise-wide Business
Process Management (EBPM)
Process Thinking
EBPM Assessment Form
Eight Essential Principles of EBPM
Value Chain Management
Service-Profit Chain
Continuous Improvement Firm (CIF)
Kaizen
Kaizen and Radical Innovation
Lean Production: Removal of Waste
Activities
Lean Production Doing More With Less:
Seven Wastes To Be Eliminated
Success Story: Toyota Production
System
Quality Management: 8 Rules
Kaizen vs Total Quality Management
(TQM)
Six Sigma: Benefits of Reaching Higher
Sigma Levels
Best Practices: Making the Six
Sigma Work at GE
Aligning IT and Business
11 Traits of a True IT Leader
3. Smart STRATEGIES
3.1.
Enterprise Strategies
Three Hierarchical Levels of Strategy
Creating Sustainable Profit Growth:
9 Questions To Answer
GE Multifactor Business Portfolio
Matrix
Sun Tzu's "The Art of War"
Sustainable Growth Strategies
Two
Corporate Strategy Logics: Strategy Pyramid vs. Strategy Stretch
Choosing Between Strategy and
Opportunity Approach
Strategy Programming vs. Strategy
Innovation
FutureStep
Best Practices:
Dynamic Strategy Formulation by Silicon Valley Companies
SWOT Analysis
Business Intelligence: 3 Levels
3.2.
Competitive
Strategies
Three Generic Business Strategies
Competitive Analysis
Strategic Analysis: 5 Questions To
Answer
Competitive Strategies: Survival vs.
Market Leadership
Success Story:
7-Part Competitive Strategy of Microsoft
Sustainable Competitive Advantage:
3 Parts
Sustainable Competitive Advantage: Synergy of Capabilities
Erecting Barriers to Entry
Four Categories of Business Tactics
Four Types of Marketing Warfare
Synergistic Marketing and Selling
The Top 10 Laws of Marketing
Customer Value Proposition
Differentiation Strategies: Weak and
Strong
Brand Equity
Strategic Brand Management
3.3.
Strategic
Achievement
Success Rates and Major Impeding
Factors
Strategic Achievement: Thinking ×
Action × Learning
Lessons from Dell: Mobilize Your
People Around a Single Goal
Strategic Intent
Strategic Thinking
Discovering Opportunities
Searching for Opportunities
Dynamic Planning
Management by Objectives (MBO)
Organizational Learning
Strategic Project Management (SPM)
Launching a Crusade
Making Big Changes: 10 Questions to
Answer
6Ws Chart of Change Management
Change Failure: Main Reasons
Leading Change: 8 Stages
4.
Smart MANAGEMENT
4.1.
New Management Model
New
vs. Traditional Management Model
Leadership-Management Synergy
SuperLeadership: Leading Others To
Lead Themselves
Lessons from Michael Dell:
Managing by Wondering Around (MBWA)
Fundamental Management Changes
Engendered by Internet
The Ideal Leader
Three Common Traits of Great
Corporate Leaders
Shift from Management to Leadership
The
Tao of Managerial Leadership
Managing Knowledge Workers
Best Practices:
Getting the Most
from Knowledge Workers in Silicon Valley
Best Practices: Google 10 Golden
Rules
Three Manager's Skill Sets:
Manager Leader Coach
The Tao of Change Management
Change Management: 6 Steps
4.2.
Results-based
Leadership
Effective Leader: Attributes × Results
Steve Jobs' 12 Rules of Success
Results-based Leadership
Strategic Leadership
80/20 Thinking
Organizational Fitness Profile (OFP)
Project Management: 2 Approaches
Business Synergies Approach to Project
Management
Milestone-based Thinking
Volatility Leadership: 10 Best
Practices
Entrepreneurial Leadership
Inspiring People
Energizing Employees
Employee Performance Management: Holistic Approach
Coaching: Skill / Will Matrix
Coaching: GROW Model
Best Practices:
Leadership
Development at GE
Leading-edge Three-tier Reporting Model
Performance Management: Balanced
Scorecard
4.3.
25 Lessons from Jack
Welch
Success Story:
Creating the
World's Most Competitive Enterprise
Lessons from Jack Welch
Lead More,
Manage Less
Lead
Manage Less
Articulate Your Vision
Simplify
Get Less Formal
Energize Others
Face Reality
See Change as an Opportunity
Get Good Ideas from Everywhere
Follow up
Build a
Winning Organization
Get Rid of Bureaucracy
Eliminate Boundaries
Put Values First
Cultivate Leaders
Create a Learning Culture
Harness Your
People for Competitive Advantage
Involve Everyone
Make Everybody a Team Player
Stretch
Instill Confidence
Make Business Fun
Build the
Market-Leading Company
Be Number 1 or Number 2
Live Quality
Constantly Focus on Innovation
Live Speed
Behave Like a Small Company
GE Leadership Assessment Survey (LES): 10 Characteristics
1. Vision
2. Customer / Quality Focus
3. Integrity
4. Accountability / Commitment
5. Communication / Influence
6. Shared Ownership / Boundaryless
7. Team Builder / Empowerment
8. Knowledge / Expertise / Intellect
9. Initiative / Speed
10. Global Mind-set
5. Smart INNOVATION
5.1.
Systemic Innovation
Innovation the Key to Success and
Survival Evolution of Innovation from Linear to Systemic Systemic Innovation
360: 7 Areas
Entrepreneurial Creativity 360: 5 Action
Areas
Strategy Innovation: 4 Steps
The Tao of Value Innovation
The Tao of Business Process Innovation
Engaging Cross-functional Teams
Leading Systemic Innovation
10 Forces Behind New Business Models
Success Story:
New Business
Model of Dell Corporation
Business Innovation: Four Strategies
Success Story: Bunsha Growing
Business through Spinouts
5.2. Innovation
Strategies
Best Practices: Characteristics
of Most Successful Companies
Product Innovation: Types of New
Products
Radical vs. Incremental Innovation
Best Practices:
Stretching
Innovation Portfolio by Silicon Valley Companies
Innovation vs. Operations Management
Technology Innovation Typology
Best Practices:
Assessing
Innovation Portfolio by Silicon Valley Companies
Radical Innovation
Venture Strategies: Five Areas
Success Story:
Spinouts by
Thermo Electron
Venture vs. Corporate Management
Success Story: In-company
Ventures at Corning
7 Challenges in Managing Radical
Innovation
Success Story: Venture Investing
by GE Equity
Best Practices: Qualities of Top
Managers at GE Equity
Customer Partnership
Lessons from Michael Dell:
Turn
Your Customers Into Teachers
Intellectual Property Management Benefits of Intellectual Property Management
5.3. Corporate
Innovation System
Innovation System
Creating a Culture for Innovation
Strategic Alignment
Innovation: Key Players
Creating a Relentless Growth Attitude
Innovation-friendly Organization: 6
Components
How To Lead Creative People
New Product Development by
Cross-functional Teams
Best Practices: New Product
Design by IDEO
The Fun Factor
Innovation Process: Two Models
Best Practices: Innovation
Process Attributes in Silicon Valley
The Jazz of Innovation
The Tao of the Jazz of Innovation
The Jazz of Innovation: 11 Practice
Tips
The Jazz of Innovation: Key Components Leading Innovation: Loose-Tight Leadership
Techniques to Develop Solutions
6 Thinking Hats: A Tools for Analyzing
Proposals
Brainstorming
Perfect Brainstorming: 10 Rules
Facilitating Cross-pollination of Ideas
The Tao of Experimentation
Freedom To Fail
Product Innovation Metrics
Leading Innovation: Tips for Making the
Vision a Reality |
Sample Ten3 SMART Lessons
(Slide + Executive Summary)

"Leadership is the art of getting someone else to do something you
want done because he wants to do it."
Dwight D.
Eisenhower
Leadership Defined
Leadership is the process of directing
the behavior of others toward the accomplishment of some common
objectives. It is influencing people to get things done willingly!
to a standard and quality above their norm to achieve a shared
stretch goal. As an element in social interaction, leadership is a
complex activity involving a process of influence; actors who are
both leaders and followers, and a range of possible outcomes the
achievement of goals, but also the commitment of individuals to such
goals, the enhancement of group cohesion and the reinforcement of
change of organizational culture.
What is Leadership? Three simple
one-line answers by Paul Taffinder
-
The easy answer: leadership is
getting people to do things they have never thought of doing, do
not believe are possible or that they do not want to do.
-
The leadership in organizations
answer: leadership is the action of committing employees to
contribute their best to the purpose of the organization.
-
The complex (and more accurate)
answer: you only know leadership by its consequences from the
fact that individuals or a group of people start to behave in a
particular way as result of the actions of someone else.
Effective Leadership
as a Source of Competitive Business Advantage
Leadership is imperative for molding a
group of people into a team, shaping them into a force that serves
as a competitive business advantage. Leaders know how to make people
function in a collaborative fashion, and how to motivate them to
excel their performance. Leaders also know how to balance the
individual team member's quest with the goal of producing synergy
an outcome that exceeds the sum of individual inputs. Leaders
require that their team members forego the quest for personal best
in concert with the team effort. Super-leaders help each of their follower to develop into an
effective self-leader by providing them with the behavioral and
cognitive skills necessary to exercise self-leadership.
Super-leaders establish values, model, encourage, reward, and in
many other ways foster self-leadership in individuals, teams, and
wider organizational cultures.

I keep six honest serving-men (They taught me all I knew); Their
names are What and Why and When And How and Where and Who.
Rudyard Kipling
Know Why
Start a business when you have a
passion for something and want to create something that you can be
proud of. Inspire your people with a clear vision. Define shared
values and let values rule. Build your distinctive corporate
capabilities to achieve competitive advantage.
Know What
Finding the right balance in your
business will help you refine your goals and hasten you towards
them. Organizations prosper by achieving strategy through balancing
the four major factors or perspectives: Financial; Customer;
Process; and Growth.
Know Where
Remember the old joke about the car
mechanic whos called in after every other mechanic failed? He
listens to the engine for a few minutes, then hauls off and gives it
a big swift kick in a certain strategic spot. Lo and behold, the
engine starts humming like a kitten. The mechanic turns around,
gives the car owner his bill for $400 and the price breakdown: '$1
for my time, and $399 for knowing where to kick.
Know When
Timing is everything. You have to know
not only how to make a move, but when. The value of actions lies in
their timing, said Lao Tzu. Customer value derives from timely
delivery. Change is unavoidable, but if you can anticipate it and
understand business cycles, you can ride with change instead of
being run over.
Know Who
"In the end, all management can be
reduced to three words: people, product, and profits. People come
first," said Lee Iacocca Your corporate vision is worthless,
strategies powerless and shared values are corrupt without the right
people to execute.
Know How
Manage processes, not people. Focus not
on what they do, but on how they do it. Establish a synergistic
enterprise-wide and an end-to-end (cross-departmental, and often,
cross-company) coordination of work activities that create and
deliver ultimate value to customers.

Corporate Leadership:
the Jack Welch Way
Jack Welch has been with the General
Electric Company (GE) since 1960. Having taken GE with a market
capitalization of about $13 billion, Jack Welch turned it into one
of the largest and most admired companies in the world, with a
market value of about $500 billion, when he stepped down as its CEO
20 years later, in 2000. Although Jack Welch is "the celebrated
leader of a global manufacturer often noted for its technological
prowess, he has utilized a very human process to drive change
through GE's vast organization. Having respect for the individual as
a pivotal force in organizational change, Welch created a model of
exceptional performance every corporate leader can learn from.
The Role of the
Leader in the New Economy
As Jack Welch wrote in a letter to
shareholders: "In the old culture, managers got their power from
secret knowledge: profit margins, market share, and all that... In
the new culture, the role of the leader is to express a vision, get
buy-in, and implement it. That calls for open, caring relations with
every employee, and face-to-face communication. People who can't
convincingly articulate a vision won't be successful. But those who
can will become even more open because success breeds
self-confidence." Welch urged all GE leaders to stretch their business strategy,
"Don't ever settle for mediocrity. They key to stretch is to reach
for more than you think is possible. Don't sell yourself short by
thinking that you'll fail." Do the best possible - and then reach
beyond. Stretch "essentially means using dreams to set business
targets - with no real idea of how to get there. If you do know how
to get there - it's not a stretch target.
Employee Empowerment
Under Welch's leadership, managers had
wide latitude in building their GE units in entrepreneurial fashion.
Determined to harness the collective power of GE employees, Jack
Welch redefined also relationships between boss and subordinates. He
wrote: "The individual is the fountainhead of creativity and
innovation, and we are struggling to get all of our people to accept
the countercultural truth that often the best way to manage people
is just to get out of their way. Only by releasing the energy and
fire of our employees can we achieve the decisive, continuous
productivity advantages that will give us the freedom to compete and
win in any business anywhere on the globe."

Why Business
Architect?
In today's knowledge- and
innovation-driven complex economy, business architects are in
growing demand. They are cross-functionally excellent people who can
tie several silos of business development expertise together, create
synergies, design winning business model and a balanced business
system and then lead people who will put their plans into action.
Business Architect
Defined
Business architect is a person that
initiates new business ventures or leads business innovation,
designs a winning business model, and builds a sustainable balanced
business system for a lasting success. Business architects can be found in a multitude of business
settings: corporate change leaders, initiators of joint ventures,
managers of radical innovation projects, in-company ventures,
spin-outs, or new start-up ventures. Although the settings in which
business architects act are different, they all design and run a new
venture to achieve its sustainable growth.
Integrated Approach
to the Management Process
The integrated business systems
approach to business development and the management process is what
distinguishes modern cross-functionally excellent business
architects from functional managers. As a business architect and an
extremely effective leader, you must have a broad view to be able to
link together synergistically! the key components of corporate
success from functional planning to cross-functional cooperation,
from supply chain management to customer value creation, from the
art of continuous learning to the practice of effective
communication and influencing people and bundle them in an
intellectual, innovative and pragmatic package that can be used to
achieve sustainable competitive advantage and business growth, both
top-line and bottom-line.
Inclusive Approach
At the heart of the inclusive approach
is the belief that understanding stakeholder needs the needs of
customers, employees, suppliers, shareholders and society, and the
environment and incorporating them into enterprise strategy and
sustainable value creation activities are central to the achievement
of sustainable growth and competitiveness.

Two Components of
Sustainable Growth Strategy
Sustainable business growth
strategy is a practical approach to achieving top-line growth
and bottom-line results. The two main sources of sustainable
competitive advantage are:
-
Continuous Improvement
Culture: continuous effort to improve organizational
climate and productivity of the core business in response to
continuous changes in the marketplace.
-
Durable Corporate Venture
Strategy: internal investment in innovation and new
product/service development, new business creation, and
external venture investing in new technologies and emerging
markets.
Improvement
Strategies versus Venture Strategies
-
Improving Processes:
Addressing the ever-changing needs of current customers and
keeping cash flow healthy. Cost-cutting efforts can build
your bottom line.
-
Radical Innovation:
It is radical innovation and new game changing breakthroughs
that will launch your company into new markets, make you a
market leader, enable rapid growth, and create high return
on investment.
Continuous Change
as a Norm
Companies, like any living
organism, must become learning organizations that change and
adapt to suit their changing environment. If you don't practice
the change management that looks after the future, the future
will not look after you, says Bill Gates. "The tendency for
successful companies to fail to innovate is just that: a
tendency. If you're too focused on your current business, it's
hard to look ahead.
Two Types of
Change in the Marketplace
1. Organic, or continuous, change 2. Radical, or discontinuous, change driven by radical
innovation







... and
much, much more! |