Rattlers and Pythons
“Work-Out” is GE’s highly successful technique for
solving
organizational problems
very quickly.
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The purpose of Work-Out is to make the workplace
simpler,
eliminate bureaucracy, multiple approvals, unnecessary
paperwork, excessive reports, and routines.
For example, in one of these meetings the group decided that
the head of the computer lab should be allowed to spend
petty cash without approval of a superior, thus eliminating
the need for a supervisor to make a decision.
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Work-Out program helps the company redesign an
improvement and
decision-making process by figuring out where it begins
and ends.
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Continuous Improvement Mindset
In three-day sessions, participants break problems into two
categories: rattlers and pythons.
❶ Rattlers are small problems that can be resolved
immediately (e.g., getting an approval to move a box with
work gloves closer to a worker).
❷ Pythons are bigger problems that require further
study (e.g., reducing the paperwork).
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