Customer Success 360

Value Innovation

3 Stages of the Quest for Customer Value Download PowerPoint presentation, pdf e-book

 Adapted from Customer Intimacy, Fred Wiersema

Business e-Coach   Success 360   Emfographics

 Vadim Kotelnikov, founder of 1000ventures - personal logo   Kore 10 Tips   One World, One Way, icon, logo 



Add More Value for Your Customer

Make It Easy for Your Customers

Achieving Deep Customer Focus


In the 1970s and early 1980s many companies had to admit that they didn't know how to make durable goods or deliver reliable services. The buzz of
Total Quality and all its variants filled the air. Companies learned to operate in a continuous improvement  Download PowerPoint presentation, pdf e-book mode, turning state-of-the-art into standard operating procedure.

Create Customer Value: 10 Lessons from Konosuke Matsushita

Gradually, good functioning became the norm. But rather than satisfy customer hunger, it only increased value-whetted appetites for more convenience, lower prices, and an endless stream of innovative Download PowerPoint presentation, pdf e-book products and services.

Single Value Discipline
Successful organizations where those who excelled at delivering one type of value best total cost, best product, or best total
solution to their chosen customers. Managers focused on a single value discipline and build their organizations around it. Choosing one discipline does not mean abandoning the others. It means that a company directs its energy and emphasis. It narrows its focus to become a Market Leader Download PowerPoint presentation, pdf e-book it is going for the gold in their chosen discipline and settling for a silver or bronze in the other.  >>>

Creating Sustainable Profits: 9 Questions To Answer

Customer Intimacy
Customers refuse to be anonymous. They continue to raise the level of their requirements, but their range extends beyond best price and
Best Product Download PowerPoint presentation, pdf e-book. Today's customers want exactly the right selection of products or services that will help them get exactly the total solution they have in mind. Now, more than ever, customers hunger for superior results from the products or services they use. And customer intimacy gives it to them.

Customer Success 360 Download PowerPoint presentation, pdf e-book

Customer Care

Empathetic Marketing



From the same bunch of the keys to Customer Success 360     Business e-Coach   Kore 10 Tips      Case Studies   Emfographics   Success 360   One World, One Way, icon, logo   Vadim Kotelnikov, founder of 1000ventures - personal logo     

Innovation Is Love Passion quotes Value Innovation Love Your Customers Vadim Kotelnikov trademark innovation concepts The Power of Passion Business e-Coach Customer-driven Innovation Coaching by Example Value Innovation: 10 Tips Innovation Is Love

Customer-driven Innovation - 7 tips for Value Innovation, emfographics, Vadim Kotelnikov