Vadim Kotelnikov advice quotes

 Imagine the ideal customer experience and strive to provide it.

Vadim Kotelnikov>

Vadim Kotelnikov, founder of 1000ventures - personal logo   Business e-Coach   Innompic Games icon



Love for customer quotes Vadim Kotelnikov, differentiate from compeitors, photogram Irina, pigeons





Case Studies 8 Best Practices of Successful Companies

They measure performance by customer satisfaction.... More

Case Studies Dell Inc.

"We learned to identify our core strengths," says Michael Dell, Founder of Dell Inc. “We wanted to earn a reputation for providing great customer service, as well as great products Download PowerPoint presentation, pdf e-book. Engaging the entire company – from manufacturing to engineering to sales to support staff – in the process of understanding customer requirements became a constant focus of management, energy, training, and employee education.“ ... More



Vadim Kotelnikov advice quotes

 Your long-term loving customer relationships will produce an endless chain of great rewards for both your soul and revenue streams.

Vadim Kotelnikov>

Vadim Kotelnikov, founder of 1000ventures - personal logo   Business e-Coach   Innompic Games icon



Case Studies  Main Subjects for Suggestions in Japanese Companies

Customer services and customers relations... More

Kaizen Mindset

 Citibank Singapore

Funny explanation of raising service fees

In February 2017, Henry Tong, Chief Franchise Head, IPB, Citibank Singapore wrote a letter to the clients of the bank. The latter said, "To ensure that our clients continue to enjoy the benefits of a Citi relationship, we will be revising our monthly account service fee structure."

The above was followed by the announcement that the bank's client would have to "enjoy" the raise of the monthly account service fee by US$ 50. Corporate Kleptomania?

The wallet with commissions earned by an associate was emptied by the company − not just once, twice!... More



Konosuke Matsushita advice quotes

After-sales service is extremely important; it is through such service that you get permanent customers >>>

Konosuke Matsushita


Henry Ford advice

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Henry Ford

Ford Moror

Sam Walton's rules for buiding a great business

The goal as a company is to have customer service that is not just the best but legendary.  >>>

Sam Walton


Set Godin advice

The best time to do great customer service is when a customer is upset.

Set Godin



Lao Tzu advice quotes teachings

Why do heaven and earth last forever?
Because they are not self-serving.

Lao Tzu




Learn from the mistakes made by others


BlueSnap    Citibank Singapore