7 Goals
-
Making the job easier
-
Removing drudgery from the job
-
Removing nuisance from the job
-
Making the job safer
-
Making the job
more productive
-
Improving product
→
quality
-
Saving time and cost
→
Kaizen: 5 Principles
Suggestion Systems:
American-style vs. Japanese-style
According to
the
Japan Human Relations Association, the Japanese-style suggestion system stresses
the morale boosting benefits of positive employee participation, while the American-style suggestion system stresses
the suggestion's economic benefits and provides economic incentives.
→
Radical Improvement (Kaikaku):
Kore 10 Tips
→
Kaizen
Mindset
Three Stages of the
Suggestion System
1. Encouragement. In the first stage,
management should make every effort to help the workers provide suggestions,
no matter how primitive, for the betterment of the worker's job and the
workshop. This will help the workers look at the way they are doing their
jobs.
2. Education. In the second stage,
management should stress employee education so that employees can provide
better suggestions. In order for the workers to provide better suggestions,
they should be equipped to analyze problems and the environment. This
requires education.
3. Efficiency. Only in the third stage,
after the workers are both interested and educated, should management be
concerned with the economic impact of the suggestions.
You'll encounter difficulties if you try to
skip stages one and two and move straight to the third stage.
→
Kaizen Culture:
8 Key Elements
|
Main Subjects for
Suggestions
In order of importance:
-
Improvement in
one's own work
-
Savings in energy, material, and other resources
>>>
-
Improvement in the working environment
-
Improvements in machines and
processes
-
Improvements in jigs and tools
-
Improvements in office work
-
Improvements in product
→
quality
-
Ideas for
new products
-
Customer services and
customers relations
-
Others
According to the Japan Human Relations Association, most of the
suggestions that have economic impact come from groups, while
individual-based suggestions serve as morale boosters and
educational experiences.
→
Implementing Kaizen:
7 Conditions
Canon's Suggestion System
Fun4Biz Suggestion System
→
The Toyota Way:
14 Principles |