❶ How can a company devise products and services that satisfy customers, and at the same time deliver them in a profitable way that satisfies shareholders as well as all other stakeholders?

❷ How can a company retain customers in the face of new competitors, and respond to new needs without sacrificing its existing position?

❸ How does a company distinguish itself from other companies with similar offerings and identical goals, and maintain its success as times change?

 

 "Although the problems are eternal, the solutions are not. 
Each generation of managers faces a world different from that faced by its predecessors,
and so each must find its own direction."

 

  

 

DON'Ts

Don't delegate in a haphazard fashion  >>>

Don't over-exercise your power; don't try to dominate the delegates; be rather a leader than a mentor

Don't criticize employees in front of others

Don't overreact to problems or mistakes

Don't over-control the performance

 

  

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