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Three Mandatory Requirements |
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The BPMS must meet three mandatory
requirements:
-
extreme
flexibility
-
reliability
-
security
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Benefits of a BPMS1 |
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Adaptability and
Speed: The BPMS is
your primary
business velocity engine.
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Control and Manageability: The
BPMS enables business process measurement.
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The Starting Point:
Twin Principles
Adapted from "Agenda",
Michael Hammer3 |
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To abandon the thinking and practices
inherent in functional organizations, your commitment to process
management must begin with focusing on two words – organized
and
together.
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Being organized
means having concrete, specific designs for processes so that their
performance isn't determined by improvisation or luck.
-
Being together means creating an
environment in which all process workers are aligned around common
goals and see themselves as collaborators rather than adversaries.
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Why BPMS?
By acquiring BPMS, your company may gain
unprecedented control over the management of your
business
processes.
According to
P.J. Jakovljevic, business process management
(BPM) can cut product design time in half, reduce order time by 80 %, and
drive call center productivity gains of 60%.
BPMS Defined
The BPMS is a new category of management
software that opens a new era for IT-powered business infrastructure.
Business process management (BPM) technology coordinates the data and
actions of disparate information technology (IT) systems and allows
companies to transform customer interactions into revenue opportunities. It
"enables companies to model, deploy and manage mission-critical business
processes, that span multiple enterprise applications, corporate
departments, and
business partners – behinds the firewall and over the Internet."1
Guidelines on Implementing
BPM
Integrated solutions that optimize only at a
company- or department-level are no longer sufficient for success in today’s
highly competitive
virtual integration environment. Without an
integrated and process-oriented solution, valuable departmental
information is often lost to the company as a whole. What is needed is a
real time solution that goes beyond integrating the content and processes of
individual sales, marketing, or support department data.
For BPM to be successful, it must be
event-driven, orchestrated, able to handle internal processes inside the
firewall, exchange process information with external users, and support
exception-based human interaction and human
decision-making.4
Focusing On a Cultural
Shift
BPMS deployment takes
commitment, planning, a well thought-out implementation, users’ buy-in,
discipline, and careful
change management.
The goal of BPMS should not only focus on solving processes through
technology, but also focus on a
cultural shifts within a company that encourages information sharing,
because BPMS promotes the notion that a business moves forward based on the
collective information that is stored, shared, and circulated among
employees. It makes information available to all those who can use it, and
enhances the investment that some businesses have already made through the
implementation of
e-business
solutions, allowing for greater efficiencies throughout
the entire value cycle of a business.4
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