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Process-managed
Enterprise
A
process-managed enterprise supports,
empowers and
energizes employees,
encourages their
initiative, enables and allows its people to perform
process work. Value chain leadership requires
cultivation of a
shared vision in all participants. The shared vision provides common direction
and focus, motivates personal, team, and
organizational
learning, and thus enables all participants in the value chain to work
toward common goals...
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Customer-focused Culture
Value
Innovation
Customer-driven Innovation
Service-Profit
Chain
Obstacles |
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