Customer Care
and Hard Selling
Two key elements to Estee Lauder's success were
a personal interest in the client and free giveaways.
Estee. Lauder was
happiest advising women
during her in-store appearances. One of her favorite quotes was "Telephone,
Telegraph, Tell-A-Woman," because she knew that once a woman tried an Estée
Lauder product, she would love it and share it with her friends.
Explaining her success, Estee Lauder said, "I
have never worked a day in my life without
selling. If I believe
in something, I sell it, and I sell it hard."
A Great
Leader
Mrs. Lauder's
leadership inspired thousands of
people. She received scores of honors, including the United States'
Presidential Medal of Freedom and France's Legion of Honor. |