By using consistent
and repeatable methodology to predict and track
project value before, during
and post-implementation, Intel Corp. managed to
cut costs and generate
business value, says Stacy Smith,
CIO of Intel Corp.
The
transformation began when
senior management challenged
the IT department to prove the ROI of its solutions.
The result was a
program that focused on quantifiable
metrics designed to ensure that IT products, services and support
delivered real business value. Rather than focusing on traditional IT
metrics such as network capacity and uptake, the company looked at things
like
customer satisfaction and
profitability.
For Intel, the
contribution and results have been enormous. Within two years, Intel IT
initiatives created more than $2.5 billion in business value for the
company.
Several methods can be
used to streamline IT and implement the two-pronged strategy which uses IT
to (1)
streamline process and (2) gain efficiency.
Savings are invested in
high-potential technology solutions that
fundamentally change the way people
work and what they can achieve. In short, it’s finding a way to cut costs
while generating business value.
