Master Keys



Neuro-Linguistic Programming (NLP)

Glossary of NLP Terms




Social Skills


A − K

L − N

O − Z



Neuro-linguistic Programming (NLP) is a technology of achievement and a psychology of success. 

NLP was developed by John Grinder and Richard Bandler in 1975.




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Neuro-linguistic programming (NLP)

the study of the structure of subjective experience.

One of the goals of NLP is to model the thinking strategies of
successful people.

NLP is a process of modeling and increasingly the term is used to encompass the techniques and skills uncovered as a result of this process.





Anchor any stimulus which evokes a consistent response.

Anchoring the process of making associations that work through conscious choice so that you can reaccess your own or trigger others' chosen state when appropriate.

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Association the state of being inside your own skin, seeing the world from your own eyes, hearing the world from your own ears and feeling the emotions of the situation, whether current, remembered or imagined.


Listening: Engage All Your Senses

Problem Solving: Multisensory Immersion

NLP benefits





Beliefs assumptions we make about ourselves, about others in the world and about how we expect things to be. Emotionally held options treated as facts and the basis of our everyday decisions, skills and behaviors.

Congruence having all parts of yourself working in harmony; being at one with yourself.

Criteria the values and standards used as the basis for decisions.

Dissociation the state of observing yourself as if you were an outsider. Seeing and hearing yourself from the outside. The effect of dissociation is to disconnect from emotions.

Eye accessing cues movements of a person's eyes that indicate visual, auditory or kinaesthetic (feelings) thinking... More 

Filters levels of thinking that determine where we put our attention and consequently what constitutes perception. These filters determine how we respond to situations and people.

4 NLP Perceptual Positions

Frame the focus of attention you give to something.

Linguistic the study of language and in the context of NLP the patterns in language that communicate our thinking strategies.

Logical levels a form of personal and organizational hierarchy that impacts on change and how effectively we bring about change for ourselves or for others. Consisting of environment, behavior, capabilities, values, beliefs, identity and purpose.

Meta Model a series of devices for achieving a better understanding of vague language patterns, including specific questions for added clarification.

Metaphor having a parallel means of describing or observing. Metaphors can be parables, stories, analogies, pictures, actions. Often used to influence the unconscious mind and bypass conscious resistance.

Metaprograms internal filters which people use to sort the information they receive in a systematic way, and which then determine their behavior.

Modeling the process of understanding the thoughts and actions that enable someone to accomplish a task excellently. The process of unpacking your own and others' conscious but especially unconscious strategies in order to duplicate the results achieved... More

Neuro the way we use our brain.

Outcome (well formed) a goal that is characteristic of someone who consistently achieves what they want in ways that are a win for others as well as themselves. Different from traditional methods of goal setting in that it involves the use of all senses, including emotion >>>

Pacing respecting the values, the needs and the style of another person in a way that leads to rapport. Going along with aspects of what is important to another and yourself.

Perceptual Positions a technique to increase your effectiveness in relating to others by extending your information about the way they behave and how they make their choices; includes changing your position and taking different views your own, your prospect, and that of an independent observer of the situation to understand other peoples' maps of reality... More

Predicates the words we use that differentiate between representational systems.... More

Programming the sequences of thinking and behavior patterns that constitute our strategies for achieving the results we do.

Rapport a process of building a sustaining relationship of mutual trust, harmony and understanding. This happens through matching the accessing cues from words, eye movements and body language... More

Reframing considering an issue from many different aspects. The ability to make meanings of events in ways that work for you and create desirable emotional states... More

Representational Systems representation of information internally through our basic senses, i.e. pictures (visual), sounds (auditory), feelings (kinesthetic), taste (gustatory), and smells (olfactory).

Sensory Acuity using your senses: looking at, listening to and feeling what is actually happening to you. Only then will you know whether you are on course for your goal and can use this feedback to adjust what you are doing is necessary.

Strategies a set of thinking and behavioral steps to achieve a result.

TOTE (test operate test exit) ‒ the feedback loop used to guide behavior.