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Foundation of Good Relationships
Having rapport as a foundation for the
relationship means that when there are
issues to discuss, you already have a culture in place that makes it easier
to talk them through and thus to prevent issues from developing into
complaints, objections or
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The Key To Influence
To
influence you have to appreciate and understand the other
person's standpoint.
It starts with acceptance
of the other person's point of view, their state and their
style of communication.
These work both ways:
you can influence the other person only if you're open to influence yourself.
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The Key to
Building Trust
Rapport is achieved when two people can see the
other person's viewpoint, appreciate each other's feelings, and be on the
same wavelength. We all have different
maps of reality – ways in
which we
perceive the world – and we can only really
understand people who look
at the world the way we do.
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Loving Customer Relationships
Show your existing
customers more
loving
if you want them to love you back. Think beyond mere
customer service or
customer retention to generate greater benefits.
Strive to delight your customers throughout the entire relationship journey,
love your customers to get them to love you...
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Community-wide Rapport
Community-wide rapport is
friendship and mutual sympathy
effective and operative throughout
the whole community. Its pleasures
structure spiritual, moral and
collaborative interactions between
individuals in such a way that all
parties enjoy it and benefit from
it.
Example |
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