Customer Customer Experience Customer Service   Example of Customer Experience Management Furniture Shop   Customer Value Value Journey Add More Value     The owners of a furniture shop in Boston, U.S. love what they are doing and love their customers. They genuinely want to make furniture shopping fun. Play Area for Children Corporate design thinkers figured out that many customers bring small children with them and that adults would stay longer and shop more seriously if the kids felt happy in the shop. So, they constructed a large children's play area inside the store with many exciting games. "Do something for their kids. It always means far more to customers than doing anything for them." ~ Mark McCormack   Customer Retention Customer Care Customer-driven Innovation Loving Customer Relationships Design Thinking Process Customer Insight     Smart Navigation Visitors have to walk all the way through the store to get to the playground, so parents can see the furniture before settling down to in-depth shopping. Their kids are happy, so the parents are in a positive mood and are more likely to make a purchase.   Customer Experience Plan Children in World Innompic Games     Surprise Gifts And one more gift. Car windows of all visitors are washed. Happy visitors become repeat customers and tell their friends about the shop's outstanding customer service and their positive experience.  All these makes the shop the most popular furniture outlet in the area.   Stand Our from Your Competition Surprise Customers Customer Service as a Differentiator Surprise Gifts   Love for customers is the springhead of the cascade of innovations and the river of revenues.  >>> Vadim Kotelnikov       Smart & Fast Customer Success 360       Greater Customer Experience Create Greater Value Online Continuous Improvement Customer Satisfaction Customer Feedback Customer Focus Best Practices Service-Profit Chain Obstacles   Smart & Fast Customer Success 360