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Andrew Spanyi, the author of
Beyond Process Maturity to
Process Competence, defined
5 levels of business-process
mastery that will help you
assess your organization's
progress toward excelling in
business process management.
⑤
The entire set of enterprise
business processes are being
managed for improved
performance.
④
The full set of
customer-touching processes is
being managed for continuous
improvement.
③ Significant success with
process redesign projects
realized, and a few end-to-end
business processes managed for
continuous improvement.
②
Some prior success with process
redesign projects, but not much
sustainable process management.
① Broad awareness of the need to
improve and manage business
processes exists, but little
action so far.
0.
Not much awareness of the need to
improve and manage business
processes exists.
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