leader has both a
task to complete and a
Leaders must not only produce their
personal best. The leader must work as the
team member who gets the top
results from the whole team. Managers should learn to become
Middle managers have to be
Take steps against those managers who wouldn't learn to become team players.
Set up a shared
and worthwhile goal
Unleash huge stores of positive
making people feel that they really are contributing members of a team
that is working toward a shared and
worthwhile goal. Welch called them
"rewards for the soul" (that need to be accompanied by "rewards for the
You must behave
positively if you wish to get positive results from your team. If your
behavior is negative you will achieve only mediocre results. Positive
behaviors include: living the values;
hitting high targets; starting decisively;
embracing change; doing what you say;
staying focused; managing on the facts; forgiving
honest error; and
executives become future great leaders
"The biggest advice I give people is you cannot do these jobs alone.
You've got to be very comfortable with the brightest human beings alive
on your team. And if you do that, you get the world by the tail...
Always get the best people. If you haven't got one who's good, you're
Welch gives a hypothetical example. "Assume there is a multifunctional
business consisting of engineering,
marketing, and manufacturing
components. And the business has the best manufacturing person it has
ever had – someone with excellent numbers, who produces high-quality
goods on time. "But this person won't talk with people in engineering
and manufacturing. He won't share ideas with them, and won't behave in a
boundaryless way with them. But now
we're replacing that person with someone who may not be quite a perfect
but who is a good team player and lifts the team's
the predecessor was working at 100% or 120%, but that person didn't talk
with team members, didn't swap ideas. As a result, the whole team was
operating at 65%. But the new manager is getting 90% or 100% from the
whole total. That was a discovery."
cross-pollination of ideas
Managers and other employees must act boldly outside functional
boxes and traditional lines of authority in a climate of
frequently. Bring in outside speakers to your meeting.
Take long coffee breaks so people can swap ideas.