The West

Deals with quality of people

Deals with quality of products





Process-oriented, aimed at improving the total performance

Product-oriented, aimed at detecting and eliminating defective parts

Company-wide, everybody's responsibility

Responsibility of quality control managers




"There is a saying in the United States that the customer is the king. But in Japan the customer is the God."
~ Tak Kimoto


Did Japanese politicians outsmart American ones?




Continuous Improvement Culture

Japan vs. West

Japanese-style Suggestion System

Kaizen and TQM

Areas Targeted by TQM in Japan

Customer-focused TQM

Deming's 14 Points of TQM

14 TQM Slogans at Pentel, Japan