Lessons from Leading Firms

 

  

 

TQM

  

14 TQM Slogans at Pentel

  

TQM in Japan

 
 

Explaining Total Quality Management (TQM) Philosophy
To The Employees

  

 
 

①  Subscribe to the customer-first concept
 

People in the next process are your customers. If you stick to the product-out concept, our company's name will not even be listed in the phone book after a while.

 
 

②  Be problem-conscious at all times
 

Where there is no problems, there can be no improvement.

 
 

③  Management means starting with planning
and comparing it with results
 

Let's turn the Plan – Do – Check – Action (PDCA) wheel and
change the way we do our job.

 

 
 

④  You are surrounded by mountains of treasures
 

There is more to be learned from chronic problems than from problems that suddenly occur.

 
 

⑤  Manage the process by results
 

Rework and adjustments are problems arising from the lack of of management. Dealing with them is not management but manipulation.

 
 

⑥  Look at the factory and manage your work on the basis of facts
 

Base judgments on data. Do not rely on hunches or gut feelings.

 

 
 

⑦  Be attentive to deviations
 

The priority lies in reducing the deviation rather than improving the average.

 
 

⑧  Stratify before observation
 

Classification leads to better understanding.

 
 

⑨  Improvement starts at home
 

Become accustomed to classifying problems into those that are your own responsibility and those that are others' responsibilities, and taking care of your own problems first.

 

 
 

⑩  Remove the basic cause and prevent recurrence
 

Do not confuse symptoms with causes.

 
 

⑪  Build quality in upstream
 

Quality must be built into the process. Testing does not make quality.

 
 

⑫  Never fail to standardize
 

We need devices to make sure that a good state lasts.

 

 
 

⑬  Always consider horizontal deployment
 

Individual expertise should be extended to company-wide expertise.

 
 

⑭  Implement TQM involving everybody
 

A pleasant, meaningful workshop starts with active quality control circles (QCCs) for mutual enlightenment and self-development.