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Quality
Total Quality Management (TQM)
CIF
TQM Practices in Japan and the West
Japan
The West
Deals with quality of people
Deals with quality of products
Customer-oriented
Manufacturer-oriented
Upstream
Downstream
Process-oriented, aimed at improving the total performance
Product-oriented, aimed at detecting and eliminating defective parts
Company-wide, everybody's responsibility
Responsibility of quality control managers
"There is a saying in the United States that the customer is the king. But in Japan the customer is the God."
~ Tak Kimoto
Cultural Differences
East vs. West
Japan vs. USA
Continuous Improvement Culture
Japan vs. West
Japanese-style Suggestion System
Kaizen and TQM
Areas Targeted by TQM in Japan
Customer-focused TQM
Deming's 14 Points of TQM
14 TQM Slogans at Pentel, Japan
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