Process

Processes are what create the results that your company delivers to your customers.

Shift from functional thinking – i.e. engineering, marketing, finance – to process thinking is a revolution in thought that leads to business transformation. Processes represent a new way of thinking about the work of your enterprise.

"The first step in creating a process enterprise is to make the new way of thinking the norm in the enterprise; everything else will then fall into place."

~ Michael Hammer, the author of Agenda

Assess Your Organization's Progress Toward Excelling in Business Process Management