9 Steps to building a Process-managed Enterprise

that supports, empowers and energizes employees, and encourages their initiative

 

 Vakue of Systems Thinking Interdependence VadiK Systems Thinking Business Design IT Architecture Systemic Innovation Cross-functional Management Enterprise-wide Business Process Management (EBPM) Total Quality Management (TQM) Customer Experience Management e-Coach Systems Thinking value for business VadiK holistic thinking

 
   

To transform your company to a process-management enterprise:

 

  

 
 

① Overcome traditional functional thinking and obsess about enterprise-wide business process management (EBPM) and the end-to-end enterprise business processes (EBP) that create greater value for your customers.

  

Assess Your Organization's Progress Toward Excelling in Business Process Management

  

 
 

② Make process into a way of life. Create a process-friendly company by aligning resources, rewards, and structure around processes.

③ Establish business process management system (BPMS) and manage in process terms everything you do to deliver higher value to your customers and make your company better.

  

 
 

④ Establish process ownership and leadership. Appoint senior process owners to lead, manage, measure, and improve the processes.

  

Process Thinking

Checklist

  

 
 

⑤ Ensure that every employee understands processes, how the processes are performing and his or her role in them.

  

Process

Definition

  

 
 

⑥ Ensure that everyone knows customer requirements and strive to meet them.

  

Business Process

Characteristics

  

 

 
 

⑦ Develop a culture of teamwork and shared responsibility. Ensure that employees help manage each other instead of escalating conflict.

  

Team Culture

Family-like Environment

  

 
 

⑧ Set up a cross-functional team or process council "so that you don't replace functional silos with process sewers," as Michael Hammer, the author of Agenda, puts it.

  

8 Principles of EBPM

Barriers to  TQM

Break Silo

  

 
 

⑨ Measure your processes objectively – and frequently.

  

Systems Thinking