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Process Defined
Michael Hammer1
defined process as "an organized group of related
activities that together create a result of
value to customers."
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Business Process
Howard Smith and Peter Fingar4
defined business as "the complete and
dynamically coordinated set of collaborative and transactional activities
that deliver
value to customers."
Create Customer Value: 10 Matsushita Lessons
Business Process (BP):
Functional View
"A process is a specific ordering of work
activities across time and place, with a beginning, and end, and clearly
identified inputs and outputs: a structure for action."3
This definition is easy to apply in the context
of the work activities and tasks within a single department or functional
group.2
If the employees of different functional groups lack a common purpose and
direction, each one will inevitably work at cross-purpose with the others.
Enterprise Business Process
(EBP): Systems View
Balanced Business System
Enterprise business process (EBP) is "the
end-to-end (cross-departmental, and often, cross-company) coordination of
work activities that create and
deliver ultimate value to customers."2...
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The Tree of Business Success
Integrating
E-business
Business processes must not only
incorporate timely company information – for improved
customer value creation,
customer relationship management,
innovation,
supply chain management, and beyond,
they must also be kept up-to-date with fast-changing business needs.
E-business facilitating these processes is the way most business soon will
be transacted. Whether or not you ever plan to sell products or services
over the Web, your most important customer or supplier may one day insist
upon using Web for all transactions...
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At Fidelity Investments
Kaizen
involves:
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