Know Your Enemies

Total Quality Management (TQM)

Barriers to successful TQM

9 Signs of a Losing Organization

▪ Lack of long-term commitment and managerial leadership

▪ Insufficient emphasis on continuous improvement and empowerment of workers

▪ Misdirected focus – emphasis on the trivial many problems facing the company rather than a critical few

▪ Lack of systems thinking and cross-functional, cross-disciplinary efforts

Barriers to Systems Thinking

▪ Emphasis on internal processes to the neglect of external – customer-focused – results

▪  Lack of cost-of-quality measurement, performance reporting, and reward/formal recognition systems

▪ Emphasis on quick fixes and low-level reforms, short-term performance at the expense of long-term improvements

▪ Lack of focus in training and coaching.

Motivational Coaching

▪ The silo effect – a lack of common goals, communication and collaboration between departments in an organization.

Break Silo

Eliminate Bureaucracy