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The GE Work-Out is a
revolutionary method for busting
bureaucracy &
attacking organizational
problems.
Developed at GE in the late
1980's, the GE Work-Out is being
used with dramatic results at
hundreds of organizations world
wide.
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GE
Work-Out Success Stories
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GE Capital: Leaner Reporting
GE Capital used to give vehicle
fleet leasing customers a
500-pages report of monthly
usage with all backup detail. No
customer read this huge report
however.
This problem was brought up at a
Work-Out session.
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It was decided to give customers much
shorter 30-page summary reports – not all backup detail.
Implementation of this decision resulted in less paper, postage,
labor savings from less handling, reductions in computer processing
time and customer queries, and US$100,000 in savings. |
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A
software project engineer,
trying to find "a better way,
every day" in the spirit of
Work-Out, suggested putting the
furniture up for sale through an
intermediary company. He called
several 3rd party companies, and
they said they would love to
take the shipment from GE and
would pay cash to GE for the
furniture and even allow the
employees to buy the furniture
at favorable rates vs. the
general public.
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Once the employee heard that a
solution was possible, he called a GE facilities manager and told
him what he had discovered. The facilities manager got excited by
this opportunity and went off to discuss details with a 3rd party
firm. Shortly, a win/win solution for all was finalized. |
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Encouragement of Lateral Thinking at
GE Work-Out
As a behavioral change program,
Work-Out encourages people to toss out any idea, no matter how
minor, how crazy, how seemingly impossible. And the process helps
people learn how to
think laterally and ,
think "out-of-the-box", build on each other's ideas, and combine
ideas...
More |
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Work-Outs in Other Companies
Main source of information: GE
Work-Out: Accelerating
Decision-Making and Effective
Execution, Gagnon Associates
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Leominster Credit Union, USA
Gagnon Associated helped
Leominster Credit Union to
implement Work-Out. "Since this
was a process that directly
involved employees in helping us
find better ways to do the work
they are closest to every day,
Gagnon Associates worked with
and through cross-functional,
problem-solving
teams of LCU people," says
Barbara Mahoney, Vice President,
Human Resources, LCU. "As a
result, this process broke down
silos within the company, and
improved teamwork and
collaboration across the credit
union. Just as importantly,
perhaps, it has brought
understanding among our people
of how changes they make can
impact other areas of the Credit
Union and, based on this, how
important it is to share
information / policy / process
changes across functions. In
short, it has made us a more
aware and better-functioning
team as an organization."
Asia Pacific Philips Consumer
Electronics, Singapore
Asia Pacific Philips Consumer
Electronics, Singapore, used the
GE Work-Out Process to bring
greater transparency to their
supplier relationships and to
support a seamless working
method within their
supply chain. Within two
years, the company conducted
over 20 sessions, giving
double-digit % savings from
every event.
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