Creating the Spirit of a Start-Up Firm

in a Large and Complex Enterprise

Jack Welch advice business quotes

One of the ways we'll know that Work-Out has been successful is that my style of leadership will no longer be tolerated in this company.

Jack Welch

GE

 

GE Work-Out Getting Rid of Bureacracy Employee Empowerment Building Trust Paradigms Continuous Improvement Firm (CIF) Employee Empowerment Continuous Improvement Firm (CIF) GE (case study)

 

 

         

Key Benefits

Reduces bureaucracy

Empowers people

❸ Continuously reinvents ever- more effective ways of doing business

Four Major Goals

Build Trust

Empower Employees

Eliminate Unnecessary Work

Create a New Paradigm for GE

Two Defining Aspects

❶ Employees have to be able to make suggestions to their bosses face-to-face.

❷ Employees have to be able to get a response on the spot, if possible.

5 Targeted Dimensions of Growth

Focus on "stretch" making participants feel urgency to change... More

7 Implementation Steps

❶ Chose the issues to be discussed.

❷ Select the appropriate cross-functional team to tackle the problem... More

5 Sessions

❶ Introduction

Brainstorming

❸ The Gallery of Ideas

❹ Generate Action Plans

❺ The Town Meeting

Why Work-Out?

As Jack Welch began to recognize that employees were an important source of brainpower for new and creative ideas, he wanted to create an environment that pushes towards "a relentless, endless companywide search for a better way to do everything we do."

25 Lessons from Jack Welch  Download PowerPoint presentation, pdf e-book

 

       

The Work-Out program was a way to reduce bureaucracy and give every employee, from managers to factory workers, an opportunity to influence and improve GE's day-to-day operations.

Ultimately, the goal of the Work-Out program was to "clean up" GE, to make workers more productive and processes simpler and more clear-cut.

Work-Out was also designed to reduce, and ultimately eliminate all of the waste hours and energy that large organizations typically expend in performing day-to-day operations.  >>>

Continuous Improvement Firm  Download PowerPoint presentation, pdf e-book

In Welch's words, Work-Out is meant to help people stop "wrestling with the boundaries, the absurdities that grow in large organizations. We're all familiar with those absurdities: too many approvals, duplication, pomposity, waste."

The Work-Out "in essence turned the company upside down, so that the workers told the bosses what to do. That forever changed the way people behaved at the company."3

 

 

Choosing the Name

The program lacked the name at the start. Because Welch had talked about "working out" the nonsense of GE, and dealing with problems that had to be "worked out", the name Work-Out was chosen.

Making Change Really Happen

In most organizations, change efforts come and go and rarely make a difference. But at GE, one of the largest companies in the world, one particular change process helped spark a complete transformation Work-Out. With Work-Out as part of its DNA, GE has become one of the most innovative Download PowerPoint presentation, pdf e-book, profitable, and admired companies on earth.1

  3Ss of Winning in Business

 

       

The Work-Out Concept

At its core, Work-Out is a very simple concept based on the premise that those closest to the work know it best. When the ideas of those people, irrespective of their functions and job titles, are solicited and turned immediately into action, an unstoppable wave of creativity, energy, and productivity is unleashed throughout the organization.

At GE, Work-Out "Town Meetings" gave the corporation access to an unlimited resource of imagination and energy of its talented employees.

 

Jack Welch advice business quotes

The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well.

Jack Welch

GE

 

Case Studies Success Stories

GE Capital used to give vehicle fleet leasing customers a 500-pages report of monthly usage with all backup detail. No customer read this huge report however. This problem was brought up at a Work-Out session. It was decided to give customers much shorter 30-page summary reports not all backup detail. Implementation of this decision resulted in less paper, postage, labor savings from less handling, reductions in computer processing time and customer queries, and  US$100,000 in savings... More

  

   

 

 

 

Five Targeted Dimensions of Growth...   Five Sessions...   Briefing the Participants...

Brainstorming...    Encouraging Lateral Thinking a GE Workout...    The Gallery of Ideas...

Generating Action Plans...   The Town Meeting...

References:

1. The GE Work-Out, Dave Ulrich et al

2. Venture Catalyst, Donald L. Laurie

3. The Welch Way, Jeffrey A. Krames

4. Jack Welch and the GE Way, Robert Slater

5. Idea Management Quotes

Continuous Improvement Firm  Download PowerPoint presentation, pdf e-book

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