Contents

1. 4 Types of Problems

2. Solving People Problems

3. Negotiation as a Joint Problem Solving Process

4. Separate the People from the Problem

5. Selling Is Problem Solving

6. 4 Levels of Problem Solving

7. Ask the Right Question

8. Ask Searching Questions

9. The Five-Why Method

10. Work Backward Strategy

11. Toyota A3 Methodology and 7-Step Method

12. GE Work-Out: Dealing With Two Types of Problems

13. STRIDES Model for Solving Complex Problems

14. Strategic Problem Solving

15. Challenge Assumptions

16. Reframing

17. Take Different Perceptual Positions

18. Creative Problem Solving: 6-Phase Process

19. Lateral Thinking: Look for Wider Solutions

20. Multisensory Immersion In the Problem

21. 10 Brainstorming Rules

22. See Every Problem as an Opportunity

23. Turn Problems Into Opportunities: 6 Tips

24. Tap Into Your Subconscious Mind

25. Lateral Leadership: Involve Your Colleagues

26. 7 DOs and 7 DON'Ts of Lateral Leadership

27. Make Decisions Quickly

28. Fast Idea Evaluation Techniques