ShareNet is an innovative ArsDigita's
management system (KMS) used by Siemens. ShareNet attempts to capture
the knowledge and experience of Siemen's many dispersed
sales and marketing
units around the globe, making it available to all.
knowledge management system (KMS)
provides a structure in which Siemens' employees can record valuable
information for use by other
employees. Opening both formal and informal
communication channels, the KMS has proven itself as a robust, scalable
Siemens needed information on ShareNet
to be presented in context. Having other users'
feedback on a piece
of information can make all the difference in determining if it will
be useful in another situation. This type of information does not
usually fit in traditional form fields. ArsDigita's professional
services developers overcame this by leveraging ready-made KMS
features such as discussion forums and chat rooms. The developers
also made extensive use of the KMS general commenting function,
which allows you to add comments to any piece of data in the system,
or to reference related data. This provides searchers with a tight
grid of results which they can evaluate based on related items and
other users' comments.
By providing information as a mixture
of both formal
data and informal commentary, the ArsDigita KMS made
ShareNet into a powerful service ‒ central to Siemens ICN global
business operations. Siemens expanded the use of ShareNet into
its other business divisions as well.