Quality

 

Total Quality Management (TQM)

 

CIF

 

   

TQM Practices in Japan and the West

 

 

 

Japan

The West

Deals with quality of people

Deals with quality of products

Customer-oriented

Manufacturer-oriented

Upstream

Downstream

Process-oriented, aimed at improving the total performance

Product-oriented, aimed at detecting and eliminating defective parts

Company-wide, everybody's responsibility

Responsibility of quality control managers

 

 

 

"There is a saying in the United States that the customer is the king.
But in Japan the customer is the God."

~ Tak Kimoto

 

Cultural Differences

East vs. West

Japan vs. USA

 

 

 

Continuous Improvement Culture

Japan vs. West

Japanese-style Suggestion System

Kaizen and TQM

Areas Targeted by TQM in Japan

Customer-focused TQM

Deming's 14 Points of TQM

14 TQM Slogans at Pentel, Japan