TQM Japan vs. West: Total Quality Management cultural differences

TQM Practices in Japan and the West

Japan	The West
Deals with quality of people	Deals with quality of products
Customer-oriented	Manufacturer-oriented
Upstream	Downstream
Process-oriented, aimed at improving the total performance	Product-oriented, aimed at detecting and eliminating defective parts
Company-wide, everybody's responsibility	Responsibility of quality control managers

"There is a saying in the United States that the customer is the king.
But in Japan the customer is the God."

~ Tak Kimoto

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