from Leading Firms
Slogans at Pentel
TQM in Japan
Explaining Total Quality Management (TQM)
To The Employees
① Subscribe to the
People in the next process
are your customers. If
you stick to the product-out concept, our company's name will not even be listed
in the phone book after a while.
problem-conscious at all times
Where there is
there can be no
starting with planning
and comparing it with results
Let's turn the
Plan – Do – Check – Action (PDCA)
change the way we do our job.
You are surrounded
by mountains of treasures
There is more
to be learned from
chronic problems than from problems that suddenly
Manage the process
Rework and adjustments are problems arising from
the lack of of management.
Dealing with them is not management but manipulation.
Look at the factory
and manage your work on the basis of facts
Do not rely on hunches or
Be attentive to
The priority lies in reducing the deviation rather
improving the average.
leads to better understanding.
accustomed to classifying problems into those that are your own
responsibility and those that are others' responsibilities, and
taking care of your own problems first.
cause and prevent recurrence
Do not confuse
symptoms with causes.
Build quality in
must be built into the process. Testing does not make quality.
Never fail to
We need devices
to make sure that a good state lasts.
expertise should be extended to
meaningful workshop starts with active
quality control circles (QCCs) for mutual enlightenment and
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