What is Culture?
"Culture" refers to a group or community with which you share
common experiences that shape the way you understand the world.
The same person, thus, can belong to several
different cultures depending on his or her birthplace; nationality;
ethnicity; family status; gender; age; language; education; physical
condition; sexual orientation; religion; profession; place of work and its
intelligence (CQ) is your capability to grow personally through
continuous learning and good
understanding of diverse cultural heritage,
and values, and to deal effectively with people from different cultural
background and understanding...
The Wheel of Life:
Eastern vs. Western View
cultures promote an
independent social orientation that values autonomy, self-expression, and
individual achievement. Eastern and Latin American cultures promote an
interdependent social orientation that values harmony, relatedness, and
success of the in-group.
also different patterns of
and thinking in different societies. Westerners tend to think more
analytically and East Asians tend to think more
Four Cultural Dimensions
Cultures – both national and organizational –
differ along many dimensions. Four of the most important are:
(get to the point versus
imply the messages)
Hierarchy (follow orders
engage in debate)
Consensus (dissent is accepted versus
unanimity is needed)
Individualism (individual winners versus team effectiveness)7
coaching someone from a
different culture, use cross-cultural differences
management techniques and
skills, in particular...
Failure to identify cultural issues and take
action can lead to a culture shock. In order of priority, the most often
found symptoms of culture shock are3:
Not coping with culture shock symptoms when
they appear can lead to a very negative situation.
Yin-Yang of Communication
Culture is often at the root of
communication challenges. Exploring
historical experiences and the ways in which various cultural groups have
related to each other is key to opening channels for
cross-cultural communication. Becoming more aware of cultural
differences, as well as exploring cultural similarities, can help you
communicate with others more effectively. Next time you find yourself in a
confusing situation, ask yourself how culture may be shaping your own reactions,
and try to see the world from the other's point of view.
The Wheel of Life in Buddhism
The Tao of Leadership
Case in Point
A US-based multicultural team at DuPont gained
around US$45 million in new business by changing the way decorating
materials are developed and marketed. The changes included new colors that
team members new, from their experience within other cultures, would appeal
more to their overseas customers.6
Customer Success 360
Building Trust Across
Cultural differences in multicultural
create misunderstandings between team members before they have had a chance
to establish any credibility with each other. Thus, building trust is a
critical step in creation and development of such teams...
Respecting Cultural Differences
cultural differences (see
some insights) and
recognizing where cultural differences are at work is a critical step toward
understanding each other and establishing a positive working environment.
these differences to
challenge your own assumptions about the "right"
way of doing things and as a chance to learn new ways to
solve problems and
Case in Point
In some cultures,
looking people in the eye is assumed to indicate honesty and
straightforwardness; in others it is seen as challenging and rude.
In USA, the cheapest, most effective way to
connect with people is to look them
into the eye.
"Most people in Arab cultures share a great deal of eye contact and may
regard too little as disrespectful. In English culture, a certain amount of
eye contact is required, but too much makes many people uncomfortable. In
South Asian and many other cultures direct eye contact is generally regarded
as aggressive and rude."8...
Harness the Power of
is a specialized term describing a workplace that includes people from
various backgrounds and cultures, and/or diverse businesses.
You can find a strategic
in an organizational and cultural context by seeking to
than diminish, opposite forces.
An important but widely overlooked
principle of business success is that integrating opposites, as opposed to
identifying them as inconsistencies and driving them out, unleashes power.
This is true on both a personal level (the
balanced manager is more effective than his or her peer at one end of
the control spectrum) and on
organizational level as well.
6 Attributes of
The Cultural Fit.
candidate for a top job might look great on paper, but must be
culturally compatible in order to build relationships and add true
Often, hiring managers
or boards emphasize the need to challenge old thinking and move in new
directions. But if an executive is too far out of step with an
organization, the resulting culture clash can overwhelm the benefits...
9 Signs of a Losing
no shared values;
lack of trust;
blame culture; focus on problems, not opportunities; diversity is not
celebrated; failures are not tolerated; people lose confidence in their
leaders and systems...
10 Rules of Effective
By: Linda Eve Diamond
Yin-Yang of Effective Listening
Maintain eye contact. In the US, not making eye contact has the
connotation of someone untrustworthy. But realize, too, that steady eye
contact in some cultures is considered impolite or aggressive...
"Why? What If?"
Concepts Related to
Bridging Cultural Differences...
Ten-Step Yoga Approach to
Tao of Influencing
Tao of Creativity...
Tao of Value Innovation...
General Electric (GE)...
A Female Color...