①

Make haste slowly

Leadership intelligence is more important than ever – move with greater speed and precision than ever before, but take time to → think .  >>>

②

Partner with customers

Now, more than ever, customer satisfaction and retention are critical to → customer success . You must partner with your customers, reconnect with them to create a shared future that is more secure than either could have built alone.

③

Build a culture of commitment

Build and preserve a culture of commitment, one where employees passionately pursue your organization's cause and mission. Strengthen your → corporate culture by providing strategic alignment, creating a shared sense of purpose and aligning rewards and incentives appropriately.

④

Put the right person, in the right place, right now

Create a high-performing → team  with a wide range of talents – assemble and align the right collection of talent to face the challenges that lie ahead. Invest your human capital to maximize individual, team and organizational success.

⑤

Maximize knowledge assets

In the new economy, your organization's ability to harness and maximize knowledge plays the dominant role in creating → competitive advantage . You must learn to identify, mobilize, and create knowledge assets to boost the value of your organization's intellectual capital.

⑥

Cut costs, not value

While managing costs, don't cut the muscle along with the fat. Progress means moving resources from low value to → high-value uses. Reduce expenses while protecting and enhancing the value of your business.

⑦

Outposition your competitors

Build and leverage your organization's unique competitive dimensions – in a rapidly changing and increasingly competitive business environment, success goes to those who can understand and develop sources of distinctive competitive advantage.

⑧

Stir, don't shake

Manage stress without loosing your competitive edge – reduce anxiety and inspire hope by stirring employees to higher levels of achievement, not shaking them with fear and negativity.

⑨

Cut through the noise

Get your message through the "noise" that rises in tandem with volatility and chaos – without the ability to communicate effectively, a leader's other skills are worthless.

⑩

Focus or fail

Stay focused and on track – follow a carefully structured process that would focus your energies while highlighting and prioritizing high-leverage opportunities for success.