How To Manage Tacit Knowledge - know barriers and overcome them

How To Manage
Tacit Knowledge

Managing tacit knowledge is a significant challenge in the business world – and it requires more than mere awareness of barriers. People often ideate by association, without knowing what you are looking at.

Tacit Knowledge as a Source of Sustainable Competitive Advantage

Three Types of Tacit Knowledge

Three types of tacit knowledge – overlapping specific, collective, and guiding – need to be managed.

Techniques

Mechanisms by which collective tacit knowledge is created and tapped include brainstorming, gamification, loose-tight leadership, and knowledge communities.

Brainstorming

Gather together several experts with diverse perceptions and skills, preferably including client representatives.

Separate divergent and convergent phases of thinking.

Brainstorming

10 Rules

Knowledge Management

Main rules to be followed during the idea generation phase: suspend judgment; build on the ideas of others; one conversation at one time; stay focused on the topic; and think outside the box – encourage wild ideas.

All ideas should be recorded and discussed during the selection – convergent thinking – phase.

Gamification

Game dynamics and game mechanics are used to foster engagement and motivate participants to open up and share their knowledge and ideas enthusiastically.

Gamification

InnoBall

Great Benefits

Teaching by Example
Entrepreneurial simulation game InnoBall inspires players to generate and share creative ideas

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Loose-Tight Leadership

During the new idea generation – divergent thinking – phase of loose-tight leadership, members of an innovation team create a wealth of possible solutions to a problem.

Jazz of Innovation

Stimulate Generation of Radical Ideas

Ask Learning SWOT Questions

Loose-Tight Leadership innovation process

In a well-managed ideation process, where a group of diverse individuals addresses a common challenge, varying perspectives foster intellectual cross-pollination and creative abrasion.

Creative chaos succeeds in creating newness and innovation because it takes place in a non-linear system that encourages outside-the-box thinking.

The diversity of perceptions and intellectual conflicts between diverse viewpoints often produce energy that is channeled into new ideas.

Knowledge Communities

In large organizations that are conceived as a collective of knowledge communities, separate community perspectives can be amplified by interchanges in order to increase divergent thinking. "Out of this friction of competing ideas can come the sort of improvisational sparks necessary for igniting organizational innovation," says Butterworth Heinemann, the author of Knowledge, Groupware, and Internet.

Managers and innovation team leaders can use tacit knowledge to aid convergent thinking by creating guiding visions and concepts for teams involved in innovation.

Data, Information, Knowledge

Knowledge

Knowledge-based Enterprise

Organizational IQ

Knowledge Management vs. Information Management

Human Barriers to Knowledge Sharing

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