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Create a Customer-focused Culture
Come up with a consistent
customer-focused strategy and well-articulated objectives.
Communicate the customer-focused goals
of the organization to everyone. Focus the organization on the
customer, not the hierarchy. Encourage your people to do the same.
Go beyond selling your products or
services, and make yourself valuable to your customers as an
advisor.
Study the obvious for non-obvious solutions. If
you're trying to
solve a customer's problem, go and
ask
him how he'd like to see it
solved. This type of problem-solving 'empathy'
leads to
innovative thinking.
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Customer Listening Tips
Look at learning as a necessity, not a
luxury. With business moving at such a fast pace, it doesn't take
much to get behind in today's marketplace. Today’s
market leaders are voracious learners. |
