|
Below are
Michael Hammer's
questions to answer.
Do you present a
single face to your
customers?
Do you work in different ways for
different classes of customers and
different types of
people?
Do you know what your customers will ask for
before they do?
>>>
Do you make your
customers' experience a
seamless
one?
Do you let customers do more for
themselves?
Do you measure the things that customers
really care about? |
