Two Customer-Care and Customer-Experience Stories

Church vs. Bar

 

 

 

 

Church

By mistake his Phone rang in Church during prayers...

The Priest scolded him ...

After prayers, the congregation admonished him for interrupting the silence.

His wife lectured him on his carelessness until they got home.

One could see the shame, embarrassment and humiliation on his face!

***

He has never stepped into the Church ever again.


Bar

That evening, he went to a bar ...

He was still nervous n unsure.

By mistake he spilled his drink on the table.

The waiter apologized, gave him a napkin to clean himself up.

 

 

 

The janitor mopped the floor.

The female manager smiled and offered him a complimentary drink.

The bar girl gave him a hug and said, "Don't worry man. Who doesn't make mistakes?"

* * *

Felt appreciated and welcome, he has never stopped going to that bar since then!

 

Customer Service

Customer Service as a Differentiator

Customer Care

Customer Satisfaction

Customer Retention

 

 

Vadim Kotelnikov

Your long-term loving customer relationships will produce an endless chain of great rewards for both your soul and revenue streams.

Vadim Kotelnikov, founder of 1000ventures - personal logo VadiK

Inventor Business e-Coach

Author Innoball

Founder Innompic Games icon