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 Business e-Coach
With
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customer care at heart,
Business e-Coach creates unique customer value: It doesn't teach, it inspires. It
helps people and companies unlock their inner creative power and achieve
amazing results. That's why
Ten3 Business e-Coach and
Ten3 Mini-courses are so popular. People and companies from 130+
countries buy them.
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e-Coach: 10 Success Lessons
Below are some unsolicited "Thank You!" notes that illustrate the value Ten3
Business e-Coach creates for people like you:
I
read your webpage and bells started ringing for me!"
–
Zachrey Helmberger,
USA
"It produces a 'bomb effect'! "
– Mikael Henzler,
Germany
"It is boosting my
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creativity!"
– Udaysinh Patil,
India
Much more unsolicited "Thank
You!" notes are published
here.
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Customer Value Creation:
Yin-Yang Strategies
 Fidelity Investments
Fidelity Investments
defines
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quality as
"How we organize, operate, evaluate, and
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continually improve all aspects of our business to maximize
customer satisfaction and profitability
over the long term." Employees are looking at the
work the way the customer sees it, and customers don't care who did the work.
Fidelity also leverages the fact that it has thousands of representatives
on the phone every day talking with customers – and
getting
good ideas from them. Through a system called Value Network, Fidelity gives
its phone representatives a tool for providing the organization with unsolicited
customer
feedback....
More
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Steve
Jobs
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Steve Jobs, founder of
Apple Computer Company, viewed part of the company's mission and
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competitive advantage to be its
ability to make computers user friendly for consumers, 'insanely great'.
"Our DNA is as a consumer company – for that individual customer who’s
voting thumbs up or thumbs down. That’s who we think about. And we think
that our job is to take responsibility for the complete user experience.
And if it’s not up to par, it’s our fault, plain and simply,"
Steve Jobs said...
More
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Creating Sustainable Profits:
9 Questions To Answer
Dell
Computer Corporation
"It's amazing how few companies in our industry
actually create technology with the customers' goals in mind ," says
Michael Dell, the Founder of
Dell
Computers. "Turn your customers into your teachers," advises Michael
Dell. "Always think bottom line – but not just yours. Consider your
customers' bottom line as well. Can you save them money, while
enhancing
partnership with them? Think strategically about your customers'
businesses, and find ways to help them cut costs and increase profits, all
the while improving how they can serve their customers."...
More
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How To Create Greater
Value Online
Inland Empire Health
Plan (IEHP)
The IEHP
Team Culture supports a system to provide
the best health care possible to people who need IEHP's collective support.
Below are the highlights that create and
maintain the IEHP Team Culture:
Charles
Schwab
Dave Pottruck, co-CEO of Charles Schwab, says
that most of Schwab's
huge
innovations have come from asking customers questions:
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