Customer care is not a technique, it is a mindset.

Love your customers, and they will love you back.

Customer care is a customer-focused corporate mindset and culture that inspires teams to keep creating and delivering extraordinary customer value and thus helps companies acquire new customers, provide superior customer satisfaction, and build customer loyalty.

Love for customers is the springhead of the cascade of innovations and the river of revenues.

Great Business is about Love

Loving is about striving to make your loved ones happier. If you make your customers feel happier, they will stay with you, and you both will enjoy this lasting loving relationship.

A survey of several thousand customers conducted by the Service Quality Institute at Texas A&M University revealed the following five dimensions to quality customer care:

① Reliability; ② Responsiveness;

③ A Feeling of Being Valued;

④ Empathy;  ⑤ Competency

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Henry Ford