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KPI
is a measurable value that demonstrates how effectively a company is
achieving key business objectives. It is a quantifiable
measure of
performance over time for a specific
objective. KPIs provide targets for teams to shoot for,
milestones to gauge progress, and
insights that help people across the organization make better
decisions. |
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Measure right things to help inform better
decision making
Are
strategically aligned, trickle down from the overall strategic goals of
an organization
Are
simple, straightforward, easy to measure, self-explanatory, and
actionable
Are relevant to a specific team or strategy
within an organization
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Are so clear that everyone involved in a goal
is able to recognize their role in enacting a KPI and make practical
decisions that lead to achieving the desired outcome.
Challenge employees but don’t overwhelm them
Provide objective evidence of progress towards
achieving a desired goal
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Offer a comparison that illustrates the degree
of performance change over time
Can track effectiveness, governance,
economics, efficiency, processes,
project performance, resource utilization,
quality, timeliness, personnel performance, behaviors, compliance, or
customer acquisition and
retention.
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