Find
Japan
Total Quality Management (TQM)
14 Points
Areas Targeted by TQM in Japan
Product Quality Improvement
→ Quality assurance
→ New product development (NPD)
Improvements in the Workplace
→ Cost reduction
→ Safety
→ Productivity improvement
Management
→ Education and training
→ Organizational / systems development
→ Cross-functional management
→ Policy deployment
→ Quality deployment
Supply, Production, and Selling Chain
→ Supply management
→ Meeting production quotas
→ Meeting delivery schedules
→ Marketing
→ Sales
→ Services
Competitive Advantage of Japanese Firms
14 TQM Slogans at Pentel
Kaizen and TQM
Barriers to TQM
Value Chain Innovation
Customer-oriented TQM means that one should always satisfy and never inconvenience the people in the next process because they are customers.
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