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NLP Solutions:
Engage All of Your Senses
Most people simply listen to the words that are
being said to them, but words contain only 10% of the message. The remaining
90% is hidden in the body language and the tone of voice. Understanding
body language can help you look beyond what people say to
what they really mean...
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Silence as a
Great Conversation
Skill
Silence, listening and caring
empathetically about the
answers is a great conversation and
selling skill. It may seem paradoxical, but you'll
connect and
establish rapport with
others much easier and faster by being silent...
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Understand and Fulfill
Psychological Needs of Others
Listen carefully,
ask
questions to show that you are genuinely interested and you'll be amazed at
the spin-offs from becoming a
good question asker and a
good listener. People appreciate, respect and
value others who are great listeners...
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"A good listener is
not only popular everywhere, but after a while he knows something."
~
Wilson Mizner
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Pearls of Wisdom |
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East
I am not one who was born in the possession
of knowledge; I am one who is fond of antiquity, and earnest in seeking
it there.
–
Confucius
By touching you may kill, by keeping away
you may possess.
–
Rabindranath Tagore
Allow your softer, more intuitive, and less
dominating feminine qualities to rise to the fore, so that you're
surrendering rather than dominating, receiving rather than broadcasting,
loving rather than fighting.
–
Lao Tzu
West
Knowledge speaks, but wisdom listens.
– Jimi Hendrix
What you are shouts so loudly in my ears I
cannot hear what you say.
– Ralph Waldo Emerson
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Benefits of
Active Listening |
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Would you like
to:
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12 Active Listening
Tips |
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Be aware of biases and
perceptions.
Control your biases and validate your assumptions.
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Encourage the speaker,
provide
feedback
and paraphrase to show you are listening..
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Humorous Business Plan:
Great Communicator
Brief History:
"The greatest compliment that was ever paid me was
when someone asked me what I thought, and
attended to my answer."
~
Henry David Thoreau
Listening To Your Customers
Customers can provide a much-needed
perspective on products
and services you may be too invested in to evaluate objectively.
Since they're the ones who'll be
buying, it's always better to know sooner rather than later...
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Humorous Quotes
"A bore is a person who talks when you wish him to listen."
~
Ambrose Bierce
Humorous Business Plan:
Success in Love
Marketing strategy:
"A man is already halfway in love with any woman
who listens to him."
– Brendan Francis
Humorous Business Plan:
Successful Marriage
Milestones completed and future plans:
"As soon as you
find the one to marry, just shut up and
listen."
–
Unknown
Active Listening
Active listening involves playing back your own
interpretation of what has been said in acknowledgement – 'As I see it, what
you mean is...'
..
More
Selling By Coaching
Treat your prospective customer as a player who wants to
achieve extraordinary results. You are to help the player win. Listen to
words,
body language
and
emotions
to understand the player's both conscious and unconscious needs.
DOs and DON'Ts of a Successful
Innovator
By:
Peter Drucker
DOs:
Go out to look, to ask,
to listen.
Socratic Questions
Socratic questioning is at the heart of critical thinking –
they enhance your critical thinking skills.
Socratic questions challenge accuracy and completeness of
thinking in a way that acts to move people towards their
ultimate goal.
At Its Best Listening Involves...
Effective Listening: The Bottom Line of Trust...
12 Rules of Effective
Listening...
Types of Listening...
To Listen Well You Must...
Effective Listening
Techniques...
The Tao of Listening...
Pretending Ignorance: Smart Is Dumb...
Asking Effective
Questions...
The Four Principles of
Natural Selling...
Selling with NLP: Eight Steps of Active Listening...
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Barriers to Effective
Listening |
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● we judge
delivery (how they say it), not the
content (what they say)
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we "know" what we are going to hear;
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we are seeking confirmation, not information;
●
what's being said is getting in the way of what
needs
be said...
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Effective Listening Techniques
Encouraging
Pretending
ignorance
>>>
Noting and
reflecting
emotions
Paraphrasing
Summarising |
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Courage is what
it takes to stand up and speak;
courage is also what it takes to sit down and listen. |
Winston Churchill |
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I close my eyes... and see
clearly...
I stop trying to listen... and hear
truth...
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Taoist Meditation |
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References:
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"101 Ways To Generate Great Ideas", Timothy R.V. Foster,
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"Selling with NLP", Kerry L. Johnson
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"Super Communication - the NLP Way", Russel Webster
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"Essential Manager's Manual", Robert Heller & Tim Hindle
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"How To Be Better at Delegation and Coaching", Tony Atherton
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"It's Not the Big that Eat the Small... It's the Fast that Eat the Slow", Jason
Jennings and Laurence Haughton
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"Natural Selling," Michael Oliver
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"Simple Stories for Leadership Insights In
the New Economy," by Jeannette Galvanek and Ed Konczal
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