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Constructive Feedback is a
helpful response to someone's actions designed to
improve their effectiveness, performance, and
productivity.
What
Constructive feedback
highlights how a person could do better next time.
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Experience is not what happens
to you, it is what you
learn
from it.
~
Vadim
Kotelnikov |
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How
Constructive feedback needs to be delivered
empathetically, sensitively, in a non-judgmental way
Where
Constructive feedback
should focus on the desired future state and performance improvement
strategies. |
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Example:
Mister Innovation World
award winner
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Dennis,
Mister Innovation
World award
winner, an
outstanding
actor and singer, is never
satisfied with his
performances. He
doesn't seek a
praise. Instead,
after every
performance, Dennis
asks others what he
could do better.
Their feedback helps
Dennis keep making
his performances
increasingly better. |
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Constructive Feedback Tips
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Use feedback to give Information and ask effective
eye-opening
questions – not to give an advice.
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Be
soft on the person, but hard on goals. Focus on behavior, actions and
results – not personality.
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Be a friend or a neutral observer – not a judge. Inspire critical thinking,
creative problem solving and search for opportunities for improvement.
▪ First,
acknowledge player's feelings and needs, then encourage and focus on
improvements.
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Invite the player to assess his/her own performance first; guide him/her by
asking effective questions.
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Ask
learning SWOT questions: What internal strengths and weaknesses of the
player did his/her recent actions reveal? What external threats and
opportunities emerged?
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Focus on the future – not the past. Jointly paint the picture of the desired
future state.
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Focus on the problem, not the person. Uncover root problems by asking ‘Why?’
questions until you reach the root problem.
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Don’t blame, inspire search for the best way out of the current situation.
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