Understand and share
feelings of others
Empathy is the ability to
understand and share the feelings of another.
is the ability to identify and understand anotherís situation, feelings,
perceptions, concerns, needs and motives.
People Skills 360
Benefits of Being Empathetic
Empathy gives us insights into
what others may be feeling or thinking
Empathy allows us to create
helps understand other
create greater value for them
anticipate various forms of
resistance to change and
handle them gently and effectively
inspires mutual learning and mutual creativity
East vs. West
Connecting with People
build wonderful relationships, be a shawl of empathy, a shower
of joy, and a well of inspiration.
How To Develop Empathy
To become empathetic and
perceptive, silence your ego and
practice compassion, practice putting yourself in
the other personís shoes, practice seeing things through
someone elseís eyes Ė until it
becomes a habit.
Soft skills Pyramid
Some Applications of
Build more harmonious
relationships in life and business by
putting yourself in the other personís shoes to understand his or her
feelings and motives.
Empathy is the first phase of
design thinking Ė this is where you resonate
with the users and create empathetic insights.
The ability to read the mood of a meeting or a discussion helps improve
creativity in groups and
Empathize with Customers
Hard Skills make you eligible.
Soft skills make you
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