FEEDBACK - How To Use It Constructively for Achievement Management and Coaching

Three Types of Feedback³

Positive: applies to situations where a person did a good job; may consist of a simple praise, but even more powerfully reinforcing if you specifically highlight why or how that person did a good job.
Constructive: highlights how a person could do better next time; needs to be delivered sensitively. Use the Action-Impact-Desired Outcome (AID) model; focus on observable facts, not assumed traits.
Negative: describes a perceived negative behavior, without proposing a resolution - is essentially destructive and is only used, usually by accident, to terminate relationships.

The Four Principles of Natural Selling

Feeding Back What You Think You Heard....

Two Kinds of Feedback by Origin

External feedback
Internal feedback

NLP Technology of Achievement

There is No Failure – Only Feedback

How do you react when, in your opinion, things go wrong? Do you:

persist in doing the same thing over and over until, if ever, you get it right? or
think it over and decide what you can do differently for a better result next time?

Don't wait for others to change – start change with yourself. If what you're doing isn't working, do something different. Learning from feedback means that you are more likely to be flexible rather than rigid in your dealings with yourself and others.

NLP Technology of Achievement

How You Can Make Good Use of Feedback¹

Take notice of feedback in all its forms – put all feedback in a curiosity frame: ask yourself how you can use it to avoid failures, or to repeat successes
If what you are doing isn't working, be inventive – do something different
If what you are doing is working, find out the ingredients and sequences, then repeat them to get more of it
Pay attention to detail – as yourself how do you do that? what methods to do you apply unconsciously? The more exactly you find out how something it done, the more you have the ingredients and the processes you need to repeat the success and avoid failure.
Model yourself and others – the more small steps you break the process down into, the more chance you have of building it when you want to do it.

12 Effective Leadership Roles

Bring out the best in your people; have common touch with them; coach and provide feedback... More

Definition of Feedback

Feedback is the process of presenting to individuals your observations and understanding of what they have done, how they did it and what they achieved⁶ in order to improve their performance.

Steve Jobs' 12 Rules of Success

Ask for feedback. Ask for feedback, from people with diverse backgrounds. Each one will tell you one useful thing. If you're at the top of the chain, sometimes people won't give you honest feedback because they're afraid. In this case, disguise yourself, or get feedback from other sources. Focus on those who will use your product – listen to your customers first... More

TRIZ 40 Principles

Introduce feedback (referring back, cross-checking) to improve a process or action.

If feedback is already used, change its magnitude or influence... More

10 Roles of an Inspirational Leader

Coach and train your people to greatness. Empowerment alone is not enough. You must train and coach your people to enhance their learning ability and performance. Coaching is the key to unlocking the potential of your people, your organization, and yourself. It increases your effectiveness as a leader. As a coach, you must help your people grow and achieve more by inspiring them, asking effective questions and providing feedback. Find the right combination of instructor-led training and coaching follow-ups to achieve success... More

Finding the Difference that Makes the Difference

If two situations or processes seem very similar but have different outcomes, it is important to look for any differences between them, and then to find out which of those differences is the key to the different outcome. "Often the difference that makes the difference can be quite small and easily overlooked, especially if it's part of our every-day life. When you know what makes the difference, you know what's going on and how to change things if you chose, both in your professional life and personally".¹

Three Guiding Principles for Constructing Your Success

Being creatures of pattern and habit, we unknowingly achieve success and construct our failures. Taken together, the three NLP guiding principles –

failure is not an accident
feedback is the foundation of success; and
success has a structure

– can help you change old habits of thinking and your success hit rate. Once you have taken these three guiding principles on board, you will have at hand a valuable source of information - an effective prescription for exactly the progress you desire. "These three principles make it possible to turn what we used to think of as setbacks into success, get the feedback we need in order to know what to do next, and figure out the key factors we need to get right if we are to succeed".¹

Body Language – Your Emotional Feedback

"Body language accounts for more than half of what other people respond to and make assumptions about when they connecting with you. And more often than not, you're not consciously thinking about it. By becoming conscious, you're 50 ahead of the game."⁵

Case in Point Dell Inc.

Dell start their innovation process with asking their customers, "What would you really want this thing to do? Is there a different way to accomplish that?" Then they meet with their suppliers and ask, "Can we do this in a different way?" Then they try to come up with a totally different approach that exceeds the original objectives.

To continually bring information from the outside world into Dell, with an eye toward staying as competitive as they can, Chairman and CEO of the Dell Computer Corporation uses a variety of innovative approaches. He says, "I also enjoy roaming around outside the company to see what people think of us. On the Web, nobody knows I'm a CEO. I'll hang out in chatrooms where actual users commonly chat about Dell and our competitors. I listen to their conversations as they discuss their purchases and their likes and dislikes. It's a tremendous learning opportunity."¹... More

Best Practices Google

Google is the Internet’s number one search engine today. What is the reason for their remarkable success? It’s beta testing and market learning. They launched a less than perfect service into the market place to get market feedback. Feedback is the key to dominating a market. It also makes great business sense. Google's competitors were trying to perfect a product by themselves separate from their target market as Google was continuously and rapidly upgrading their original beta version by listening to the customer. They strived to achieve harmony with the reality... More

Effective Coaching: Bad Feedback vs. Good Feedback

Bad Feedback: Demotivates, focuses on blame; creates defensiveness and confrontation

Food Feedback: Encourages, focuses on improvements – achieved or possible; creates trust and cooperation... More

Discover much more in the FULL VERSION of e-Coach

The Art of Influence...

Connecting with People...

Contrastive Analysis...

The Four Principles of Effective Selling...

Bad Feedback vs. Good Feedback: Helpful Hints...

Feedback Is More Likely To Be Acted On When...

Learning from Market Feedback...

Test Marketing Your New Product...

Observing People...

Listening To Emotions...

Case in Point 3M...

Case in Point Google...