Customer services and
explanation of raising service fees
In February 2017, Henry Tong, Chief Franchise Head, IPB, Citibank Singapore
wrote a letter to the clients of the bank. The latter said, "To ensure that
our clients continue to enjoy the benefits of a Citi relationship, we will
be revising our monthly account service fee structure."
The above was followed by the announcement that the bank's client would have
the raise of the monthly account service fee by US$ 50.
The wallet with commissions earned by an
associate was emptied by the company − not just once, twice!...