The aim of Customer Experience Management (CXM) is to ensure that customers are completely satisfied or more than satisfied in order to gain their loyalty and to turn them to repeat customers and brand ambassadors.

 

 

 

Vadim Kotelnikov advice quotes

Love breeds love. Love your customers, and they will love you back.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon

 

 

Vadim Kotelnikov advice quotes

Coaching by Example

Vadim Kotelnikov personal brand logo

 

 

 

Customer Experience 5 components  

The service-profit chain is a powerful phenomenon that stresses the importance of people both employees and customers and how linking them can leverage corporate performance.

The service-profit chain is an equation that establishes the relationship between corporate policies, employee satisfaction, value creation, customer loyalty, and profitability.

 

 

 

Customer Satisfaction Service-Profit Chain Vaue Chain Creating Customer Value 1000ventures.com Employee Satisfaction Sustainable Profits Customer Retention Loving Customer Reationships People Power Customer Experience Benefits of Customer Retention 7 Routes to High Profits Vadim Kotelnikov Service-Profit Chain  

The service-profit chain is a powerful phenomenon that stresses the importance of people both employees and customers and how linking them can leverage corporate performance.

The service-profit chain is an equation that establishes the relationship between corporate policies, employee satisfaction, value creation, customer loyalty, and profitability.

 

 

Vadim Kotelnikov advice quotes

Love for customers is the springhead of the cascade of innovations and the river of revenues.  >>>

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon

 

 

 

 

Customer Partnership

Customer partnership is more than "putting customers first", or  finding mutually satisfactory solutions to shared problems, co-innovation, or beta-testing new products, or  a dedication to excellence in every sale or service encounter. It also requires commitment to forging long-term loving relationships that create dynamic synergies of knowledge, security, and adaptability for both parties.

 

Business Incubators

Creating a Wonderful Experience for Tenants

Innompic Games

United Nationals

United Innovators

 

 

 

 

Konosuke Matsushita advice quotes

After-sales service is extremely important; it is through such service that you get permanent customers >>>

Konosuke Matsushita

Panasonic

Michael Dell advice

It's our goal to know our customers' needs as well as or better than they do.

Michael Dell

Dell Inc.

Jeff Bezos story lessons quotes

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

Amazon