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Customer Success 360

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8 Best Practices
of Successful Companies

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The Recipe is Simple, the
Implementation Is Not
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Customer care is vital to survival and success
of a company. Still, many organizations are not doing it well. The American
Customer Satisfaction Index 2000 published by the University of Michigan
reported that 27% of customers were not satisfied with product or service
they received.
"Treat the customer as an appreciating asset."
~ Tom
Peters |
High Need
for Improved
Customer Service |
Technology and
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e-business
are turning marketplace upside down
Customers have increasingly more
choices
Customers have lower levels of
brand and product loyalty |
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Be the Best Possible
Be a "Go-giver" in customer service.
To get ahead, you must
know who your
customers are and what they expect. You must deliver more....
More |
Cross-functional Customer Service |
Develop
a cross-functional information system to identify any failure to
provide adequate customer service, categorize these failures, and
provide analyses of when and why they occur...
More |
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The goal as a company is to have customer service that is not just the best
but legendary.
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Sam Walton
Wal-Mart |
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