When NASA began the launch of astronauts into space, they found out that the
pens wouldn't work at zero gravity (Ink won't flow down to the writing
surface). In order to solve this problem, they hired Andersen Consulting (Accenture
today). It took them one decade and $12 million. They developed a pen that
worked at zero gravity, upside down, underwater, in practically any surface
including crystal and in a temperature range from below freezing to over 300
And what did Russians do.......................................??
The Russians used a Pencil !!!
So, learn to focus on solutions not on problems. "If you look at what you do
not have in life, you don't have anything." "If you look at what you have in
life, you have everything." Yet someone said "Focus on problem leads to
inventions! and Focus on solution leads to
To solve a problem, brake it down into a series
of questions, the answers to which gradually distill the answer you seek...
Prototyping can help you
tackle problems when you don't have the answers.
"When the project is especially complex,
prototyping is a way of making progress when the challenges seem
insurmountable. Focused prototyping helps resolve little critical problems
one by one. Once you get in gear, you'll be surprised at how easily some of
the solutions appear," writes Tom Kelly5 from
STRIDES Problem Solving Model
The STRIDES model
was developed by the Quality Support Council of
This model provides employees in every part of the corporation with a
common language and process for implementing
a strategy of
continuous improvement. At
Kaizen involves recognizing problems and needs, rather than denying them, so
they can be addressed.
As stated in Fidelity's Models
for Quality Improvement, STRIDES is the approach to use "where the
problem is more complex."
Situation: "Where are we now?"
T Target:: "Where do we
want to be?"
R Research: "What research do we need?"
I Implementation Plan: "What
is our plan?"
D Do it!: "Let's do it!"
E Evaluate: "What's
working? What's not?"
S Standardize: "How will we