① Ask the player to describe the current issue, challenge, or problem:

▪ small amount of relevant background

▪ specific examples

② Ask the player to describe the desired outcome:

▪ the description should be as specific as possible

▪ don't try to solve the problem, but note down any emerging ideas

③ Jointly list all the obstacles/blocks that lie between the current situation and the desired outcome. Sort them into three groups:

▪ Blocks that exist in the player (inadequate attitude, low motivation, lack of skill/ knowledge, etc.)

▪ Blocks that exist in others (inadequate attitude, lack of capabilities/resources, etc.)

▪ Blocks that exist in the situation (inadequate resources, tough deadlines, etc.)

④ Jointly brainstorm ways around these obstacles/blocks, and the steps to success. Select and agree the final approach, actions and timing.