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How To Set Right Objectives
An
objective is a specific step, a
milestone, which enables you to
accomplish
a
goal. Setting objectives
involves a continuous process of research and
decision-making.
The
objectives must be:
focused on a result, not
an activity
be consistent
be specific
be measurable
be related to time
be attainable |
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Strategic planning takes place at
the highest levels; other managers are involved with operational planning.
The first
step in operational
planning is defining objectives – the result expected by the end of the
budget (or other designated) cycle.
Setting right objectives is critical for
effective
performance management.
Corporate intents such as higher
profits, shareholder value,
and
customer satisfaction
are not objectives because they don't tell managers what to do. Objectives
must
specify priorities and focus. They must
map the journey ahead
towards better solutions for the customer and higher profits.
The Starting Point
Knowledge of
yourself and your unit is a vital starting point in setting objectives...
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MBO: Setting Objectives
In Management by Objective (MBO)
systems, objectives are written down for each level of the organization, and
individuals are given specific aims and targets.
Managers need to identify and set
objectives both for themselves, their units, and their organizations. Ensure
that you set the right objectives if you want to
achieve
the right results...
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Applying Feedback
Analysis
Undertake a
feedback
analysis to compare actual results with expectations. Whenever you take a
decision or action, write down what you expect to happen. Review results at
regular intervals, and compare them with expectations. Use this feedback
analysis as a guide to reinforce strengths and eliminate weaknesses as well
as for the next round of setting objectives.
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Example:
Fidelity Investments
At Fidelity Investments
commitment to
Kaizen
(a continuous improvement strategy) is reflected in its
performance management and
compensation systems. Each fall, Fidelity companies establish business goals
for the coming business year. These goals are tiered through the company's
various divisions down to the individual manager level. Many of these goals are
focused on improvements in existing products or processes...
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