Understanding Emotional Reactions and Attitudes


Vadim Kotelnikov advice quotes

If you truly want to understand someone, become him / her.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon



10 Essentials of Effective Communication

⑥ Put yourself in your audience's shoes, try to understand your listener's level of understanding... More




Listen To What Is Not Said

"No man is truly married until he understands every word his wife is NOT saying." ~ Unknown

There is a real distinction between merely hearing the words and really listening for the message.

When you listen effectively you understand what the person is thinking and/or feeling from the other personís own perspective. It is as if you were standing in the other personís shoes, seeing through his/her eyes and listening through the person's ears. Your own viewpoint may be different and you may not necessarily agree with the person, but as you listen, you understand from the other's perspective. To listen effectively, you must be actively involved in the communication process, and not just listening passively.



Peter Drucker advice

The most important thing in communication is to hear what isn't being said.

Peter Drucker



Listen to how something is said. We frequently concentrate so hard on what is said that we miss the importance of the emotional reactions and attitudes related to what is said. Attitudes, and emotional reactions may be more important.

Be empathic and nonjudgmental. You can be accepting and respectful of the person and their feelings and beliefs without invalidating or giving up your own position, or without agreeing with the accuracy and validity of their view.

Listen to yourself. Be aware of your own emotions. Your feelings of sadness, anger, anxiety, fear or happiness are often the first clue that your prospect is communicating an important emotional message. Avoid the trap of quickly acting on your emotions. For example, if you find yourself feeling angry, do not tell your prospect you are angry; instead use your feeling of anger as a cue to find out more about what he or she is saying.



10 Rules of Listening  ●  Great Communicator




Selling By Coaching

Treat your prospective customer as a player who wants to achieve extraordinary results. You are to help the player win.

Listen to words, body language and emotions to understand the player's both conscious and unconscious needs.... More